Frequently Asked Questions

Is your toilet paper septic safe? Updated a year ago

Yes, our toilet paper is septic safe.

While every septic system is different, we have customers on septic who love us and we concluded biodegradability testing in July 2019 of our 100% bamboo toilet paper and we're happy to say that we're certified “ready biodegradable”; Reel 100% bamboo toilet paper is 3-ply so if you have sensitive pipes or have been instructed to use a certain ply/brand by your plumber we recommend adhering to their advice.

Can I bulk/wholesale order Think Papers?

Unfortunately bulk/wholesale is not something we're able to offer at the moment. All purchases can be made via our shop pages.

Do you offer samples?

Unfortunately we don't have the ability to offer sample packs/samples, but if you decide to try us out and aren't satisfied after using it for a few weeks/few rolls we're more than happy to offer a full refund.

We recommend that you donate any unused rolls/boxes.

Please note - refunds on boxes are only eligible on each product once; multiple boxes placed for the same product don't qualify for a full refund (eg, if you buy 5 boxes as your first order, we will only refund for 1 box).

Where are you based?

Our headquarters is in Australia, CA! And our orders ship out of our California, Illinois, or Pennsylvania warehouses. 

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